Terms & Conditions

Terms and Conditions

Effective Date: [October 19, 2025]

Welcome to Skyline Flight Support. By accessing or using our website, services, or engaging in any form of business with us, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Definitions

"Skyline", "we", "us", "our" – refers to Skyline Flight Support and its affiliates.

"Client", "you", "your" – refers to any individual or entity using our services.

"Services" – includes but is not limited to flight permits, ground handling, fuel arrangement, airport slot coordination, flight watch, crew services, navigation bill payment, catering, and charter solutions.

2. Use of Services

You agree to use Skyline’s services only for lawful purposes and in accordance with all applicable aviation regulations and international laws.

You are responsible for providing accurate, complete, and up-to-date information necessary to execute the requested services.

Skyline reserves the right to refuse or cancel service requests that may violate laws, pose security risks, or contradict our operational policies.

3. Service Requests and Confirmations

All services must be requested in writing via email or through our official communication channels.

A service is considered confirmed only upon written acknowledgment from Skyline.

Last-minute or urgent requests are subject to availability and may incur additional fees.

4. Pricing and Payment

Service fees will be quoted in advance. Additional costs (e.g. third-party airport charges, government fees) may apply and will be invoiced accordingly.

Full payment must be made in accordance with the agreed payment terms. Delays in payment may result in service suspension or cancellation.

All prices are exclusive of VAT or any applicable taxes, unless otherwise stated.

5. Cancellations and Refunds

Cancellations must be communicated in writing.

Charges may apply depending on the timing of the cancellation and any non-refundable third-party costs already incurred.

Refunds (if applicable) will be processed within 15 business days and are subject to review.

6. Operational Limitations

Skyline acts as a coordinator between clients and third-party service providers (e.g. fuel suppliers, ground handlers, civil aviation authorities).

While we strive for accuracy and punctuality, we cannot guarantee on-time performance due to external factors such as weather, airport congestion, air traffic restrictions, or political constraints.

Clients are advised to verify all flight plans, permits, and service details before departure.

7. Liability Disclaimer

Skyline shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services, except in cases of proven gross negligence.

We are not responsible for delays, flight disruptions, denied permits, or losses due to incorrect information provided by the client.

8. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, and service descriptions, is the intellectual property of Skyline or its partners.

You may not use, reproduce, or distribute any of this content without our prior written consent.

9. Privacy and Confidentiality

We respect the confidentiality of our clients and handle all sensitive information with care and discretion.

Please refer to our Privacy Policy
 for details on how we collect, use, and protect your data.

10. Force Majeure

Skyline is not liable for failure or delay in performing its obligations under these terms when such failure is caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor strikes, pandemics, government actions, or severe weather.

11. Amendments

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon being posted on our website. It is your responsibility to review the terms regularly.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert Jurisdiction/Country], without regard to its conflict of law principles.

13. Contact Information

For any questions regarding these terms or our services, please contact:

Skyline Flight Support